Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at trade@globalmalltrends.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at trade@globalmalltrends.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at trade@globalmalltrends.com.

Returns & Refunds

This section refers to products only and excludes all services.

100% Money Back Guarantee

If you are not 100% satisfied with any of our products, you may return it within 35 days of purchase for a refund.

If you simply change your mind and would like to return a product, you may return it within 35 days of purchase for a full refund but it must be unopened and in new condition.

We require proof of purchase to honour a refund. If you provide us your information when you check out, we will typically have a record of your purchase. Otherwise we require a physical receipt as confirmation.

Please include your proof of purchase, and an explanation stating the reason/s for your dissatisfaction, in the package of products you wish to return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

All returns must be in its original packaging. If the product is not in its original packaging we reserve the right to offer a partial refund only.

We will not be liable to refund you unless you notify us by email of the problem within 35 days of the product being delivered. If 35 days have gone by since your product was received, unfortunately we can’t offer you a refund.

To return your product, you should mail your product to: 

GLOBAL MALL TRENDS LTD

Unit A

82 James Carter Road

Mildenhall

IP28 7DE

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.