Refund policy

Returns & Refunds

This section refers to products only and excludes all services.

100% Money Back Guarantee

If you are not 100% satisfied with any of our products, you may return it within 35 days of purchase for a refund.

If you simply change your mind and would like to return a product, you may return it within 35 days of purchase for a full refund but it must be unopened and in new condition.

We require proof of purchase to honour a refund. If you provide us your information when you check out, we will typically have a record of your purchase. Otherwise we require a physical receipt as confirmation.

Please include your proof of purchase, and an explanation stating the reason/s for your dissatisfaction, in the package of products you wish to return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

All returns must be in its original packaging. If the product is not in its original packaging we reserve the right to offer a partial refund only.

We will not be liable to refund you unless you notify us by email of the problem within 35 days of the product being delivered. If 35 days have gone by since your product was received, unfortunately we can’t offer you a refund.

To return your product, you should mail your product to: 

GLOBAL MALL TRENDS LTD

Unit A

82 James Carter Road

Mildenhall

IP28 7DE

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.